Veterinary Emergency Operator (VEO)

Bend Animal Emergency and Specialty Center is a premier critical care and specialty hospital in Central Oregon. We are committed to providing the highest standard of patient care from a wide range of specialty services including 24-hour emergency and critical care, surgery, internal medicine, ophthalmology, and cardiology. We are continually seeking to unite highly skilled professionals in the veterinary field to provide a collaborative environment that strives to provide excellent medical care from the moment of arrival, leading to lasting relationships and trust within the community.

Bend Animal Emergency (BAE) is owned and operated by two local Bend emergency veterinarians who have provided veterinary care to Oregon pets for over 25 years. BAE strives to be a community where diversity and inclusion are a priority. We are BIPOC and LGBTQIA+ allies.

About the Position: We are seeking a full-time Veterinary Emergency Operator to join our team. Bend Animal Emergency and Specialty Center requires outstanding client service to include our clients as well as our local referring veterinarians. We require proficient data entry skills with attention to detail. In the hospital setting of an emergency facility a VEO must possess the capability of handling situations that require patience, compassion, excellent listening skills and the ability to perform under stressful situations. The VEO must possess the ability to remain professional and free from personal bias when dealing with emotionally challenging clients and situations.

• Process payments through all vendors and is able to apply all payments accepted to client accounts accurately.
• Facilitate client needs including registration of appointments and emergencies, discharges, medication and food pick up
• Provide administrative assistance with patient euthanasia. Maintain compassionate professionalism throughout this process.
• Verify and update registration information on each visit
• Alert appropriate services/ departments when clients arrive for appointments, discharges and visiting.
• Maintain waiting room census and be cognizant of client wait times and potential problems. Update services of these issues as needed.
• Facilitate referring DVM communication
• Navigate, interpret and properly transfer incoming phone calls
• Maintain waiting room and exam room cleanliness as needed
• Administrative functions including but not limited scanning, faxing and general administrative functions as needed.
• Communicate effectively with administration, doctors, technicians and support staff
• Maintain availability on holidays as we are an emergency hospital that operates 365 days per year.
• Provides a warm welcome to all clients and patients. Has the ability to adapt behavior to conform to the situation at hand.

Shift: Weekend and/or overnight. Full Time benefit position within the VEO department including holiday and weekend coverage. Overnight shift differential.

Personal Requirements:

• Minimum of 18 years old.
• Minimum 1 years working in the veterinary field preferred
• Customer service experience required.
• Must have the ability to support and foster an environment of diversity, inclusion, collaboration, and empathy.
• Must have good interpersonal relationship and communication skills.
• Ability to multi-task in a fast-paced working environment.
• Can stay calm and efficient under pressure.
• Is detail oriented and reliable.
• Has a high commitment to providing exceptional patient/client care.
• Has excellent communication skills.
• Must be able to stand for long periods of time.
• Must be professional, approachable, and maintain a positive outlook.

Compensation: Based on education, experience, shift availability, and skill level.

Benefits: Full-time benefits include 100% paid health, available dental, vision, short and long-term disability, life insurance, 401K w/ 3% match, paid vacation/sick time, bonus program, generous employee pet discount, referral bonus, CE and uniform stipend, and holiday pay

We laugh, we cuss, we joke, we try to have fun with this job as it can be very tough constantly dealing with animal illness and injury. We love a good cat abscess and a solid cannabis toxicity. We cheer when a patient eats for the first time in 3 days. We hope that you will have fun too. We defend our staff like a momma bear and do not tolerate any form of abuse from clients. They can go do the Karen thing somewhere else. An employee with high social and performance standards will find a long term, gratifying position within our organization.

If you want to be ENCOURAGED and EMPOWERED to be an exceptional veterinary employee, let's connect and chat!

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

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